Shipping
Orders:
All items are handcrafted by myself. Orders* are posted within 2 to 5 working days of receiving payment.
WORKING DAYS are classed as Monday to Friday unless a national or bank holiday (see below for 2025 bank holidays)
*Large quantity orders of 10 items or more. Please see the 'Large Quantity Orders' section of my Terms & Conditions for full details before placing your order, thank you.
Shipping:
UK(ex NI) Channel Islands & Isle of Man: Flat rate £3.60 Tracked - (Free on orders over £40) Estimated delivery time: usually between 1 to 3 working days after dispatch**. (Royal Mail's: Service Updates) Unfortunately due to the new GPSR effective from 13/12/24 orders placed from or being sent to a Northern Ireland address are currently not being accepted.
Australia, Canada & New Zealand: Starts at £12.00 Tracked - Estimated delivery time usually between 10 to 25 days after dispatch** Here is a link to Royal Mail's: International Incident Bulletin (just scroll down to the bottom of the page to find out the latest information for your country)
USA: Starts at £12.00 Tracked (inclusive of new trade tariffs) - Estimated delivery time: usually between 5 to 12 working days after dispatch**
All orders are sent via Royal Mail with tracking. Larger orders may require a signature on delivery. Delivery times given above are estimates only as I cannot be held responsible for delays incurred by customs, airport/postal strikes, bad weather, pandemics, act of god, misdirection & busy times of year such as Halloween & Christmas.
**In accordance with the Agreed Time for Delivery of Goods Act as per Regulation 42 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 3 weeks from date of order for delivery to UK addresses and 8 weeks from date of order for addresses outside the UK.
International customers are responsible for ensuring that the items ordered are legally permissible to be imported into their country. They are also responsible for the payment of all taxes, customs duty, processing and import fees, and all other dues &/or duties as may be incurred.
I do not offer UK 'Next Day' or International 'Expedited Shipping'
I do not, under any circumstances, add written messages to the outside of parcels with instructions to be left in unsecure locations, porches or with neighbours as sadly this has proven to be an invite for theft.
Due to various shipping issues I no longer post to previous goods returned name/addresses, lost mail/theft claimants or repost to or accept further orders/payments from previous addresses/addressees where delivery problems of any kind have previously occurred on this website or through any other of my sales channels. I, The Charmed Maiden, reserve the right to cancel any such orders.
Orders to college/university accommodation addresses &/or halls of residence are sent at your own risk. If there is a part or full retention notice on your accommodations address your item may not be delivered.
My Right To Cancel: please see Terms & Conditions
BANK HOLIDAYS 2025:
APRIL: Easter Bank Holiday Weekend: Friday 18th through to the 21st - orders placed from 12 noon Monday 14th April onwards will not be posted until the following week commencing Wednesday the 23rd of April. All orders received during this time will be processed & shipped in order of receipt.
MAY: Monday 5th
MAY: Monday 26th
AUGUST: Monday 25th
All information given in this shipping section is included as part of my Terms & Conditions of sale.